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Welcome to Kinetic Sales Store (www.crossbowsaleshop.com). By accessing our website and making purchases, you agree to these Terms and Conditions. We’re archers serving archers, and these terms reflect our commitment to your satisfaction with every draw of the bow.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and services are available to archery enthusiasts aged 18+ worldwide, excluding certain Asian and remote regions. By using our site, you confirm you meet age requirements and can form legally binding contracts.

1.2 Intellectual Property Rights

All content on our website (logos, product images, descriptions) is our exclusive property or licensed to us. You may not reproduce, modify, or distribute any content without our express written permission.

1.3 User Conduct

You agree to:

  • Provide accurate information when creating accounts or making purchases
  • Not use our site for any unlawful purpose
  • Not attempt to interfere with site security or functionality

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our archery equipment including:

  • Aluminium and carbon arrows
  • Arrow cases, cutting tools, and straighteners
  • Recurve and compound bows
  • Bowstrings and cables
  • Crossbow accessories and parts

However, slight variations in color or appearance may occur due to monitor settings.

2.2 Custom Products

Custom-made items (from our Arrow Making, Arrow Preparation, or Cresting sections) cannot be returned unless defective.

2.3 Product Safety

Archery equipment can be dangerous if misused. By purchasing, you confirm:

  • You understand proper handling procedures
  • You meet all legal requirements to own the equipment in your jurisdiction
  • You will use products only as intended

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders for any reason, including:

  • Suspected fraudulent activity
  • Shipping restrictions to your location
  • Pricing errors

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store full credit card details.

3.3 Pricing

Prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices but will honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Processing Time

Orders are typically processed within 1-2 business days. You’ll receive tracking information via email upon dispatch.

4.2 Shipping Options

Method Cost Carrier Delivery Time
Standard Shipping £12.95 DHL/FedEx 10-15 business days after dispatch
Free Shipping Free (orders over £50) EMS 15-25 business days after dispatch

4.3 International Orders

Customers outside the UK are responsible for:

  • Customs duties and import taxes
  • Complying with local laws regarding archery equipment
  • Any delays caused by customs processing

5. Returns and Refunds

5.1 Return Policy

We offer a 15-Day Satisfaction Guarantee on most items. To qualify for return:

  • Items must be unused with original packaging and tags
  • Non-returnable items include:
    • Custom arrows and personalized products
    • Opened bowstrings and cables
    • Used arrow cutting tools

5.2 Return Process

  1. Email [email protected] with your order number and reason for return
  2. Wait for return authorization (within 2 business days)
  3. Ship items securely in original packaging with return authorization number

5.3 Refunds

Refunds are issued within 3-5 business days after we receive and inspect returns. Original shipping costs are non-refundable unless the return results from our error.

6. Liability and Disputes

6.1 Limitation of Liability

Kinetic Sales Store is not liable for:

  • Indirect, incidental, or consequential damages
  • Improper use of archery equipment
  • Events beyond our reasonable control (natural disasters, strikes, etc.)

6.2 Governing Law

These terms are governed by English law. Any disputes will be resolved in the courts of England and Wales.

6.3 Changes to Terms

We may update these terms periodically. Continued use of our site constitutes acceptance of the revised terms.

7. Contact Information

For questions about these Terms and Conditions:

Kinetic Sales Store
35 English Street Bridge Street
Carlisle, GB CA6N 7UG
Email: [email protected]
Phone: [+44 XXXX XXX XXX]
Business Hours: Monday-Friday, 9:00-17:00 GMT

Archer’s Note: We value our community of archers and are committed to fair, transparent dealings. These terms exist to protect both parties and ensure you can focus on what matters – your archery practice.