At Kinetic Sales Store, we’re committed to serving the global archery community with precision equipment and reliable delivery. Since 2009, we’ve helped over 142,000 archers in 45 countries get the gear they need for competition, hunting, and practice.
About Our Store
Who is Kinetic Sales Store for?
We specialize in serving serious archers including:
- Competitive target archers
- Bow hunters preparing for season
- Archery enthusiasts building custom setups
- Clubs and teams needing bulk orders
What makes your store different?
We offer:
- Archery-specific shipping with protective packaging
- Pre-shipment tuning by certified technicians
- Global delivery options tailored for archery equipment
- Revolutionary prices on premium brands
- Complete documentation including tuning guides
Product Questions
Do you offer complete bow setups?
Yes! We specialize in complete recurve bow packages under our “Complete Recurve Bows Deals” category. All complete bows receive our pre-shipment tuning to ensure proper basic setup before delivery.
How are carbon arrows packaged?
All carbon arrow shipments include:
- Spine consistency certification
- Protective tube packaging
- Custom foam inserts when part of larger orders
Do bowstrings come pre-stretched?
All compound strings and cables are vacuum-sealed with humidity control packets to maintain performance characteristics. They include manufacturer specifications for proper installation and stretching.
What’s included with crossbow purchases?
Crossbow packages include:
- All original manufacturer components
- Complete manuals
- Warranty cards
- For models over 300 FPS: special customs documentation where required
Ordering & Payment
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Do you ship worldwide?
We ship globally except to some remote areas and parts of Asia. During checkout, simply enter your address to confirm if we deliver to your location.
Can I modify my order after placing it?
Order modifications may be possible within the first 12 hours if your order hasn’t entered processing. Please contact us immediately at [email protected] with your order number.
Shipping & Delivery
What are my shipping options?
Express Precision Delivery (£12.95):
- Carriers: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Fully trackable with signature confirmation
- Ideal for time-sensitive needs like pre-season preparation
- Carrier: EMS
- Available on orders over £50
- Delivery Time: 15-25 business days after dispatch
- Eco-friendly consolidated shipping
- Best for complete bow setups or bulk orders
How long does order processing take?
All orders undergo our 3-Point Quality Assurance and typically process within 1-2 business days. During peak seasons (before hunting season or major tournaments), processing may take up to 3 business days.
Do you provide tracking information?
Yes, all orders receive tracking numbers. Express Precision Delivery offers detailed tracking from dispatch to delivery, while Traditional Shipping provides updates at major transit points.
What if my package is delayed?
While most deliveries arrive within the estimated timeframe, international shipping can occasionally experience delays due to customs processing. If your package exceeds the maximum delivery window, contact us at [email protected] for assistance.
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date for most products (excluding custom-made items). Items must be in original condition with all packaging and documentation. Our arrow experts will assist with the return process.
What if my gear arrives damaged?
In the rare case of shipping damage:
- Keep all original packaging
- Take photos of the damage
- Contact us immediately at [email protected]
Can I exchange an item?
Yes, exchanges are possible within the 15-day window provided the item is in new, unused condition with original packaging. Contact our team to initiate the exchange process.
Who pays for return shipping?
For defective or incorrectly shipped items, we cover return costs. For other returns, customers are responsible for return shipping unless you’re exchanging for an item of equal or greater value.
Technical Support
Do you provide setup assistance?
All bows receive basic pre-shipment tuning, and we include detailed manuals and tuning guides with every order. For additional setup questions, our technicians are available via email at [email protected].
How do I claim warranty service?
Warranty claims must go through the original manufacturer using the included warranty cards. We’re happy to assist with the process – simply contact us with your order number and issue details.
Didn’t find your answer? Our archery specialists are ready to help at [email protected] or by phone at [+44 XXXX XXX XXX] during UK business hours.